Supercharge your CX
with Goalscape
There’s no denying that Customer Experience (CX) has a major impact on business success. But how do you translate CX into an actionable plan that benefits your customers as well as your business?
CX Wheel lays out a road-tested, how-to CX transformation roadmap comprising of 12 distinct steps across four pivotal phases (4As), systematically encapsulated in a single-page framework that you can manage in Goalscape.
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CX Wheel (CXW) Book
Combines profound CX insights with practical wisdom
"CX Wheel artfully combines profound CX insights with practical wisdom, ensuring readers can generate the kind of loyalty that has customers proclaiming, ‘I’ll be back!’ It’s a roadmap to creating amazing customer experiences that anyone can use."
Simple and straightforward
"Creating great customer experience doesn’t just happen – it requires commitment, specialized knowledge, and a solid plan. Toni Krasnic, CCXP shares insight and guidance from his experience fostering customer-centricity in multiple organizations, in a book that is simple and straightforward to read, yet business-changing. Whether you are just starting in customer experience or an experienced cx professional taking on a new assignment, CX Wheel can be a transformative guide to advancing CX at your company."
Will empower you to elevate CX
"Toni Krasnic’s elegant “CX Wheel” model complements the principles and proven path I first shared in Uplifting Service. This delightful new book will empower you with a robust framework to elevate customer experience and create a culture of service excellence. Packed with insightful and practical strategies, this is an essential read for everyone who seeks to inspire colleagues and enrich customers with elevated service. Highly recommended!"
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Key Benefits of Goalscape
Goalscape turns the Wheel of Life into a dynamic tool for goal-setting, tracking, and achieving goals, making it uniquely powerful in balancing all of life’s activities.
What Goalscape Customers Say...
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Frees us from linear thought
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Progress in every area
"We used Goalscape to plan all the details for every part of our Olympic Campaigns. It is very easy to use and clearly showed our progress in every area as we worked towards our final goal of Olympic Gold."
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